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Rugged Mobility
At Rugged Mobility, we specialize in providing high-quality rugged computers that are built to withstand the toughest environments. With over a decade of experience in the industry, we have established ourselves as experts in rugged tablets, serving a wide range of sectors including corporate, industrial, mining, manufacturing, and military applications.
Our commitment to durability and performance ensures that our products not only meet but exceed the demands of harsh conditions. We understand that in these critical sectors, reliability is non-negotiable, which is why we offer only the best-in-class solutions. From mining sites to government departments, our products are trusted by some of the most demanding industries in Australia.
What sets Rugged Mobility apart is our dedication to offering the best prices without compromising on quality. We specialize in bulk orders, making us the go-to choice for businesses and organizations looking to equip their teams with the most robust and reliable technology available. Whether you need rugged tablets for a large workforce or specialized computing solutions for military operations, Rugged Mobility has you covered.
Rugged Mobility provide an extensive range of powerful and flexible mobile computer solutions for all types of environments.
- Business Rugged
- Rugged
- Ultra Rugged
- Hazardous Environment
Mission
To ensure our customers get the best IT solution and service – each and every time. To provide high levels of personalised technical service assisting clients in the selection of rugged mobile computing solutions.
At Rugged Mobility (PTY) Ltd, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below for details on how to return items and receive a refund.
1. Time Frame
Customers have 10 days from the date of receipt to request a refund. Any requests made after this period will not be eligible for a refund.
2. Condition of Items
To be eligible for a refund, items must be returned in their original condition and packaging. Items that are damaged or not in their original condition may not be accepted for a refund.
3. Refund Method
Refunds will be processed according to the original payment method used at the time of purchase:
- Direct Payment: Refunds will be issued to the bank account used for the original transaction.
- Credit Card: Refunds will be returned to the issuing card.
4. Return Shipping Costs
The customer is responsible for all return shipping costs. Additionally, a 10% restocking fee will be deducted from the refund amount. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Non-Refundable Items
The following items are not eligible for refunds unless they are faulty:
- Sale items
- Discounted items
6. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team at [customer service email or phone number] to initiate the return process.
- Provide your order number and reason for the return.
- Our customer service team will provide you with a return authorization and further instructions.
7. Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within [number of days, typically 5-10 business days], and a credit will automatically be applied to your original payment method.
8. Faulty Items
If you receive a faulty item, please contact our customer service team immediately. Faulty items can be returned within the specified time frame for a full refund, including return shipping costs.
For any further questions or assistance, please do not hesitate to contact us at [customer service email or phone number]. Thank you for shopping with Rugged Mobility PTY.