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At Rugged Mobility (PTY) Ltd, we are committed to providing high-quality products at competitive prices. This pricing policy outlines how we determine and manage our product pricing to ensure transparency and fairness for our customers.

1. Pricing Accuracy

We strive to ensure that all product prices listed on our website are accurate and up-to-date. However, in the event of a pricing error, we reserve the right to correct the price and notify you of the correction before processing your order.

2. Currency

All prices listed on our website are in AUD and are inclusive of applicable taxes unless otherwise stated.

3. Price Changes

Prices for our products are subject to change without notice. We reserve the right to modify prices at any time, but these changes will not affect orders that have already been placed and confirmed.

4. Sales and Promotions

From time to time, Rugged Mobility PTY may offer special promotions, discounts, or sales on selected products. These offers are valid only during the specified promotional period and cannot be applied to previous purchases. Promotional prices will be clearly marked on the website and are subject to the terms and conditions of the promotion.

5. Discounts and Coupons

We may provide discount codes or coupons to our customers. These codes must be entered at the time of purchase to be valid. Each code or coupon has its own terms and conditions, including expiration dates and usage limits, which will be specified at the time of issuance.

6. Price Matching

Rugged Mobility PTY does not offer price matching with other retailers or competitors. Our prices are set based on various factors, including market conditions, supply chain costs, and promotional strategies.

7. Taxes and Duties

Prices listed on our website are inclusive of applicable taxes for domestic orders. For international orders, customers may be responsible for additional customs duties, taxes, or fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer.

8. Bulk Purchases

For bulk purchases or large quantity orders, please contact our sales team at sales@ruggedmobility.com.au for potential discounts and special pricing arrangements.

9. Errors and Omissions

While we make every effort to ensure the accuracy of our pricing, occasional errors or omissions may occur. In such cases, we reserve the right to correct any errors and will notify you of the correct price before processing your order. If you choose not to proceed with the corrected price, we will cancel your order and provide a full refund.

10. Contact Us

If you have any questions or concerns regarding our pricing policy, please contact us at sales@ruggedmobility.com.au. Our customer service team is here to assist you.

Thank you for choosing Rugged Mobility PTY. We appreciate your business and are committed to providing you with transparent and fair pricing.

At Rugged Mobility (PTY) Ltd, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below for details on how to return items and receive a refund.

1. Time Frame

Customers have 10 days from the date of receipt to request a refund. Any requests made after this period will not be eligible for a refund.

2. Condition of Items

To be eligible for a refund, items must be returned in their original condition and packaging. Items that are damaged or not in their original condition may not be accepted for a refund.

3. Refund Method

Refunds will be processed according to the original payment method used at the time of purchase:

• Direct Payment: Refunds will be issued to the bank account used for the original transaction.
• Credit Card: Refunds will be returned to the issuing card.

4. Return Shipping Costs

The customer is responsible for all return shipping costs. Additionally, a 10% restocking fee will be deducted from the refund amount. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Non-Refundable Items

The following items are not eligible for refunds unless they are faulty:

• Sale items
• Discounted items

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at [customer service email or phone number] to initiate the return process.
2. Provide your order number and reason for the return.
3. Our customer service team will provide you with a return authorization and further instructions.

7. Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within [number of days, typically 5-10 business days], and a credit will automatically be applied to your original payment method.

8. Faulty Items

If you receive a faulty item, please contact our customer service team immediately. Faulty items can be returned within the specified time frame for a full refund, including return shipping costs.

For any further questions or assistance, please do not hesitate to contact us at [customer service email or phone number]. Thank you for shopping with Rugged Mobility PTY.

At Rugged Mobility (PTY) Ltd, we strive to deliver your purchases in the most efficient and timely manner possible. Please review our shipping policy below for details on how we handle shipping, delivery times, costs, and other important information.

1. Shipping Destinations

We currently ship to Australia and New Zealand. If your location is not listed, please contact our customer service team at sales@ruggedmobility.com.au to inquire about shipping options.

2. Processing Time

All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing times may be delayed. We will notify you via email if there is a significant delay in processing your order.

3. Shipping Methods and Delivery Times

We offer the following shipping methods:

• Standard Shipping: Delivery within 5-10 business days
• Express Shipping: Delivery within 2-5 business days
• Overnight Shipping: Delivery by the next business day (available for select locations)

Please note that delivery times are estimates and may vary depending on the destination and shipping carrier.

4. Shipping Costs

Shipping costs are calculated based on the weight of the order and the destination. The cost will be displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

6. International Shipping

For international orders, customers are responsible for any customs duties, taxes, or fees that may apply. These charges are not included in the item price or shipping cost and are determined by the destination country.

7. Shipping Restrictions

Certain items may have shipping restrictions due to size, weight, or destination. If your order is affected by any shipping restrictions, our customer service team will contact you to discuss alternative options.

8. Damaged or Lost Items

If your item arrives damaged or is lost during transit, please contact our customer service team immediately at sales@ruggedmobility.com.au. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

9. Incorrect Shipping Information

Please ensure that all shipping information is accurate at the time of purchase. Rugged Mobility PTY is not responsible for items shipped to incorrect addresses provided by the customer. If you need to update your shipping information, please contact our customer service team as soon as possible.

10. Contact Us

For any questions or concerns regarding our shipping policy, please contact us at sales@ruggedmobility.com.au. Our customer service team is here to assist you.

Thank you for shopping with Rugged Mobility PTY. We appreciate your business and are committed to providing you with the best shipping experience possible.